OCFS Community Management Plan

Purpose

This page defines how OCFS manages its community responsibilities across volunteers, members, partners, local residents, schools, supporters, online audiences, and programme participants.

Community management is treated as a stewardship function, not just communications. Its purpose is to build trust, coordinate participation, protect people, collect useful feedback, and turn community energy into safe, well-evidenced environmental action.

Operating model

OCFS community management works as a connected system:

  1. Invite and onboard — help people understand the mission, available ways to participate, expectations, safeguarding boundaries, and consent requirements.
  2. Coordinate participation — match people to programmes, events, volunteering, learning opportunities, local campaigns, and feedback channels.
  3. Support and moderate — keep spaces welcoming, safe, transparent, and aligned with OCFS values.
  4. Capture evidence and feedback — record engagement, issues, ideas, concerns, community needs, and impact evidence.
  5. Escalate decisions — route safeguarding, governance, finance, partnership, legal, or public-commitment matters to the correct accountable role.
  6. Improve the system — review participation data, community health, lessons learned, and programme outcomes.

Community management scope

Included